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A restaurant manager has hit back at a scathing review which left staff members in tears.
They said the customer was spreading “untruths” about the eatery on Tripadvisor by criticising the roast dinners and the service provided to them.
Most guests have been more than happy with the food and service provided at Maxy Farm Pantry and Restaurant in Cottam, Preston.
The converted-barn restaurant, which is popular among families, has more than 200 reviews on TripAdvisor, of which 120 rated the eatery “Excellent”.
Some of the more recent reviews have been full of praise for the restaurant, reports Lancs Live.
One person wrote: “Was fortunate enough to receive some vouchers for Maxy House.
“The premises were spotless and the staff were so helpful, polite and accommodating.
“We ordered the Korean buttermilk chicken burger with kimchi slaw. Absolutely amazing.
“My fiancée got the chicken shwarma and my son got the big guy breakfast. All plates were polished off. AMAZING!!!
“Cassy was our waitress and she was brilliant. Really nice, down to earth girl.”
Another said: “The food is just next level. Cocktails and steak in the sunshine. Love the new festoon covered area, I bet it’s even prettier at night!
“This place has smashed it, I can’t remember the last time I enjoyed a meal as much as today.
“My partner said the same. We eat out a lot and Maxy Farm is by far one of my favourite places to eat.”
However, among those positive reviews is one that stands out for its scathing write-up after a recent visit.
The customer, who said they isited Maxy Farm for Sunday lunch, said that the menu options, prices, and service were not good enough.
She wrote: “Where to start? Table for six, Sunday lunch, one of which was an 86-year-old lady. We were told it was just roasts on a Sunday. Fair enough.
“The ONLY dish available for non-meat eaters is a nut roast, which was vile at £15.
“Note to chef, as vegetarians, we don’t eat Nut Roast as it’s no longer the 90’s.
“It would be an idea to get a little more creative and not just have one very unappealing option without any other choice.
“Elderly Mother ordered a children’s portion of chicken and asked if it could be sliced off the bone for her as she had arthritis in her fingers and found it difficult to use a knife and fork, especially for stripping chicken off the bone.
“The message back from the chef was ‘no, she was far too busy, someone else in the party would have to do it… Oh, that will be the vegetarian then will it? Incredible.
“My advice is to avoid Sunday lunch. The small portion was still charged at £15.
“Maybe okay for a coffee and a cake midweek, but no more than a café.”
The manager did not take long to respond to the review, and referred to each point of the complaint, outlining why they did not think that the review was warranted.
And they added that the scathing words had made one staff member cry.
They wrote: “I would normally thank customers for leaving a review, even if it is a bad one, but not on this occasion.
“After speaking to all staff members who worked on your visit, I must disagree with some of your one-sided comments.
“On a Sunday afternoon we do only sell Roast Dinners. A concept which has proved highly successful.
“We offer three kinds of meat and a vegan/vegetarian option which we change every week so to not be boring.
“This week was a Mediterranean Veg parcel in Filo Pastry, and we had a few customers asking if we had the Wild Mushroom & Mixed Nut Roast on from the previous week.
“People who clearly don’t think we are in the 90s.
“Your comment about what my chef said is not true.
“The server offered to put the chicken on a separate plate as our kitchen was too busy and was going to offer to take it off the bone for you, but you quickly replied, ‘no that’s ok’, before she could offer.
“We never said that someone from your party will have to do it.
“What you also fail to mention is the thanks your party gave our server for her service and for singing happy birthday and brining a cake out.
“Your review left our server in tears which is why I felt I must respond.
“My advice to you is maybe its best you go elsewhere in future.”
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