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A customer has expressed their disappointment after dining at a restaurant, stating that they ‘felt robbed’. The customer paid £150 for the group meal and advised people to visit for the ambience, but to ‘have a snack in the car’ instead.<\/p>\n
The review took place at The Bracebridge, in Sutton Coldfield, Birmingham, which has 4.0 score on Tripadvisor. The waterfront restaurant serves dishes including burgers and pizza – and is often praised for its setting, overlooking Sutton Park.<\/p>\n
A customer, identified as Liam, said: “I dined here last week for the first time – it most definitely did not disappoint. We were sitting in a window seat overlooking Sutton Park Lake which is a really great setting.<\/p>\n
“We shared a bottle of wine and started with the beef brisket croquettes which were very tasty! We followed with one of their oven-baked pizzas and the salmon fillet resting on bacon crushed potatoes – this was exceptional and the wine complimented the dish really well.<\/p>\n
“A special shout-out to Nel and Natalie who catered to our every need on the night. Overall, I would highly recommend this venue to anyone looking for a premium dining experience with a picturesque setting in the centre of Sutton Park. Well done team Bracebridge – I will be back soon.”<\/p>\n
Another recent reviewer said: “Lovely location, good staff, and amazing food. Thank you for a very good experience. We will defo come back.”<\/p>\n
But the same can not be said for one recent customer, reports Birmingham Live. With a review headline of ‘feeling robbed’, the customer went on to explain about the quality of their group’s meal.<\/p>\n
Despite the two-star rating out of five, the customer praised the service, pointing out the “pleasant” host and “polite” team. But a “lack of leadership” is what the customer took exception to – noting that no members of staff raised any questions about the plates being barely touched.<\/p>\n
The review in full said: “A friend of ours invited us to the restaurant and we went along for Sunday Lunch. Great location and when we arrived, were met by a pleasant host on the front door. Team were all young and they were all very polite but there did not seem to be a leader directing proceedings and ensuring everything was 100 per cent. The food was where we felt robbed – the Sunday dinners were okay but no better than the local Hungry Horse.<\/p>\n
“I don’t get how you can ask how you want roast beef cooked? Grilling it, or blasting it, to get it medium or well in an industrial microwave isn’t roasting. The veg I get is a personal choice but the carrots hadn’t been washed properly. There wasn’t enough gravy and the cauliflower cheese was missing. The fish was even worse – it had no taste, the batter and the chips were very greasy.<\/p>\n
“Only 20 per cent of the meal was eaten but no one asked what the issue was. As I said before there was no leader present, or very inconspicuous, and I wasn’t going to kick off with a young team so we paid and left.<\/p>\n
“Such a shame as the team was pleasant and the location amazing. I do not mind paying £30 a head (£150) when things are half decent, but this experience wasn’t even that, so I’m now reflecting and feeling robbed. Go by all means for the ambience but have a snack in the car if you have a journey home.”<\/p>\n
The owner of the Bainbridge has since replied to the review, expressing disappointment with the customer’s experience. The customer has been offered the chance to return with a complimentary invitation back.<\/p>\n
The reply in full said: “Thank you for your review, although I am more than disappointed that this was your experience at The Bracebridge and sincerely apologise. This certainly is not acceptable and please be assured that this is being addressed seriously.<\/p>\n
“I would like to invite you and your guests back to enjoy a perfect Sunday Lunch at your earliest convenience, complimentary of course.”<\/p>\n